F.A.Q.

What types of printers do you offer?

We offer a wide range of printers, including laser, inkjet, plotter, and thermal printers, from various brands.

Do you sell printer consumables like ink and toner cartridges?

Yes, we offer a variety of ink and toner cartridges for different printer models.

How long does shipping take?

Our standard shipping takes 2-7 business days, depending on your location.

Can I purchase printers and consumables together?

Absolutely, you can buy printers and consumables in one order for your convenience.

Do you offer a cost-per-page program?

Yes, we have a cost-per-page program where you pay only for what you print, helping you save on printing costs.

Are there any discounts for bulk purchases?

We offer discounts for bulk purchases. Contact our sales team for more information.

Can I return a printer if it has issues?

Yes, we have a return policy. Please review our return guidelines for details.

Which printer is suitable for a small office with occasional color printing needs?

An inkjet printer is a good choice for occasional color printing in a small office.

Do you offer leasing options for printers?

Yes, we offer leasing options for printers.

Do you sell used printers?

Yes, we also offer used printers that are thoroughly tested to work reliably.

Do you sell refurbished printers?

No.

What brands do you carry for laser printers?

We carry a wide selection of laser printers from major brands, including HP, Xerox, Canon, Brother, Lexmark, Epson, Zebra, Citizen, Sharp, and more.

Are there any printers suitable for specialized tasks like large-format printing?

Yes, we have plotter printers designed for large-format printing needs.

Can you provide recommendations for eco-friendly printer options?

We offer eco-friendly printers that consume less energy and support recycling programs.

What is the warranty period for printers?

The warranty period varies by brand and model. Details can be found in the product descriptions.

Where are your warehouses located?

 We have warehouses in the US, Ontario, and British Columbia to ensure faster shipping to our customers.

Do you offer technical support for setting up printers?

 Yes, we provide customer support and setup assistance to ensure a smooth installation process.

Can I track my order once it’s shipped?

Yes, we provide order tracking information for your convenience.

What is the cost of replacement thermal printer rolls?

The cost of thermal printer rolls varies by size and quantity. Please check our product listings for details.

Do you offer trade-in options for old printers?

No.

How do I get started?

To get started, please call or message us at 604.434.0882 or email our Sales team at sales@ppinc.ca. We’re here to assist you with your printer needs.